Over 17 Years of Quality Assurances Experience
Frequently Asked Questions
Answering your frequently asked questions
Cleaning supplies are included by default. But some home owner prefer us to uses the products they like and there isn’t any cross-contamination from house to house.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Here’s a listing of what gets cleaned in every room of your house during a maintenance/regular cleaning.
Yes, most of the time. Due to nature of cleaning business, we are able to let you know we will clean your place either in the AM or PM. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
Payment is due upon the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button.
Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
For the bigger size of the job, we may send 2 up to 4 cleaning technicians.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.